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- Allegheny Energy, Inc.
- 2004-2009 served as full time employee as Vice President, Quality reporting to Chairman and CEO. I joined an executive turnaround team with the opportunity to transform a near bankrupt company to becoming a solid performer. Outcomes (Allegheny Power) from 2004 base included:
- From 3rd to upper quartile customer sat; #3 in nation in commercial/ industrial segment; maintain ACSI upper quartile
- From 3rd to upper quartile safety; 65% improvement
- Higher upper quartile position as low cost in O & M
- 45% improvement in reliability
- Developed leaders in planning, systematic improvement, statistical processes
- Nalco Holding Company
- Executive leadership alignment, process management and performance measures
- American Society for Quality
- Developer, Instructor, Statistical Process Control (SPC) for utilities
- Microsoft (hardware division)
- Six Sigma training (in partnership with ASQ)
- Cisco Systems
- Customer Satisfaction Conference theme song composition, script and ceremony guidance
- Equilon/Motiva Refineries
- Process management
- Broward County School District
- Strategy in deploying Baldrige Criteria as a management system
- City of Miami
- Centennial Song Winner and promotional (radio, Orange Bowl Parade)
- United Way of Broward - United Way II
- Performance Management strategic planning
- Broward House
- Business Planning Session
- Miami Economic Development (the Beacon Council) (in partnership with Insights, Inc.)
- Strategic Planning
- Florida Wetlands
- Strategic planning retreat- Belize
- United Way of Broward
- Promotional video soundtrack and jingle
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